Frequently Asked Questions
Q: Where are you located?
A: We come to you! However, there may be occasions where an appointment may be scheduled at our studio at 1101 Menzler Rd, Suite B, in Nashville TN.
Q: Do I have to take off work in order to work with an interior decorator?
A: Not necessarily, we offer evening and weekend appointments when necessary to be able to meet with all decision makers.
Q: How does Decorating Den Interiors work?
A: First, we believe that your initial consultation should cost you absolutely nothing. It is critical for us to get to know each other, and for us to become completely familiar with the project that you have in mind. We will develop recommendations which will be tailored to meet YOUR needs, and create a look and feel that is both beautiful and personalized.
Q: How can you offer free design services?
A: We price our products as our manufacturers suggest. Unlike big mass retailers that buy huge quantities and sell that same item to everyone at discounted prices, we choose and buy only select items, with the perfect color, texture, and size just for your specific interior design project. We also have access to a tremendous variety of truly custom items, many available “to the trade only.” So much more than you will find in any store
Q: What happens on my first appointment?
A: The initial consultation will be approximately 2 hours and will accomplish three goals:
- A brief home tour to learn about your colors, style and taste
- A review of our portfolio to see the types of projects we have done and examples of the many styles we are comfortable working with
- An extensive interview to learn more about your likes, dislikes, etc.
To properly prepare your design plan, without giving the wrong initial advice, we will offer only general design ideas at this time.
Q: How do I determine a budget for my project?
A: We will discuss a price range that is comfortable for you and work very hard to achieve maximum results within the scope of that budget.We tailor our recommendations to fit what you are comfortable investing, and to that end we are proud to carry a wide range of price points in all our product categories. If you are only looking for the lowest price, then we are simply not the business for you. We will only sell items of high quality, ones that we would have in our own homes. If you do a great deal of time-consuming and often frustrating legwork, you may find prices that are either lower or higher than ours…but you will not find any service or experience that is better!
Q: Is there a minimum or maximum project size?
A: We work on all sizes of projects. We will oversee your project, whether large or small, from initial ideas through implementation, and we’ll provide service long after the sale.
Q: Will you work with my existing pieces/furnishings that are in the room?
A: Absolutely! We believe that when your project is complete, your home should not look like a page from a magazine. It should look like YOU. It must reflect the things you like and that are special to you, your personal decorating style, and the lifestyle of you and your family.
Q: Do you shop with me in other stores?
A: It is not our standard practice. When you purchase from us, we provide the highest level of quality and service, and we stand behind the products we sell.
Q: What’s the timeframe to get everything in?
A: Each product category has usual and customary lead-times for delivery. On occasion an item may take longer than usual for a variety of reasons. If you are not comfortable with waiting, then we will work with you to choose another appropriate selection.
Q: Is it returnable?
A: If within 30 days after delivery and installation you find that any materials or workmanship are defective or otherwise not consistent with industry standards, we will repair or replace the same at no charge (but no cash refunds will be made). If for any reason, within 30 days of delivery or installation, you wish to exchange your purchase for one of similar value, we will work with you as defined in our satisfaction guarantee, located on your sales agreement.
Q: Can I get a plan and shop retail?
A: If you would prefer to purchase only ideas, we offer several consultation packages, options include “Interior Paint Consultation and Selection,” “Basic Space Planning,” and “Window Planning” packages. If you have a specific project idea – let us design a package for you.